The Key to Your Success
Customer service is the key to any organization’s success. Consistent and continual training in the art of ensuring quality customer service is essential for revenue growth, cost reduction, and staff retention. This workshop can be customized to address specific organizational objectives to reinforce and improve existing customer satisfaction procedures. Utilizing concrete service scenarios and role playing, attendees will learn skills and techniques that enable them to transform the “easy talk” of great customer service into action and results.
Participants will learn how to:
- Build sales, increase repeat business, and establish a positive reputation through quality customer service
- Implement standards and systems to insure consistent quality customer service and eliminate service barriers
- Anticipate the needs and expectations of the internal and external customer.
- Optimize technology as a service tool
- Implement continuous improvement in service by utilizing lessons learned from customer complaints and negative feedback
Participant benefits include:
- Checklist for assessing staff’s ability to provide quality customer service
- Framework for ensuring that customer service standards are being met
- Methods for measuring customer satisfaction
- Strategies for successful complaint resolution and handling difficult customers
The length of each training engagement will depend on the need and number of trainees and the strategic objectives of the client.
Operation A.B.L.E. will develop a training proposal based on the specific requirements of the organization and the trainees.